Shipping & Returns
Return Policy
Not all purchases are going to be perfect. As hard as we try, things may not always arrive as expected; with that in mind we offer a 30 day return policy.
Unopened Items
Unopened and unused items can be returned within 30 days unless specifically stated on the product details page. The packaging must be in the same condition as when initially received.
Opened Items
Opened items are not eligible for returns, this includes:
- Items that have been opened or removed from the packaging
- Items that have visible indications that the package has been opened
Damaged and Defective Items
Any defective item can be returned or exchanged for a replacement of the same item, if you send us the request within 5 days of receiving your order. If the item is no longer available, we will be happy to issue a refund.
We may request that you e-mail a picture of your broken or defective item to help us determine what exactly is wrong and if a replacement part would be helpful.
The following issues do not qualify as a defective product:
- Minor cosmetic or paint issues
- Package condition, unless damaged in transit
Items damaged in transit are covered under the carriers insurance. Every package we ship is insured for the full value of the contents. Contact us immediately if you receive a damaged shipment. We will direct you on how to proceed.
Please be patient, shipping company's are slow to process a claim. We will make every effort to expedite the process.
Discounted products
Discounted items are sold AS IS and are non returnable/refundable. These are items marked with a reduced price. This does not include regular priced items purchased under a store promotion.
How to return an Item
Please contact Customer Service to receive authorization for your return
Any returns without authorization will be delayed and possibly not be eligible for a refund.
Customer service may be reached at:
- Email: sales@collectorscrate.com
Return Shipping
If the return is due to our error or a defective product, we will cover any return shipping.
If the return is for any other reason, we will not pay for the return shipping fees and you will be responsible for all shipping costs without reimbursement. We are not responsible for any lost or damaged packages returned to us.
How to Prepare Your Item for Return Shipping
Please pack the item in an appropriate-sized shipping box and use bubble wrap or other fill to adequately protect the item. If the item is damaged in transit or received in less-than-original condition due to poor packaging your refund will be subject to a restocking fee.
Refunds
Refunds on returns are issued after the product has been received, inspected and processed. Refunds are in the original form of payment. In cases where this is not possible, store credit will be issued.
Once we issue your refund there may be a delay for these funds to show in your account:
- Credit Cards: Typically 3-5 business days
- PayPal: Depends on your PayPal original source of payment. PayPal states up to 30 days.
- Store credit: Available immediately
Refused and Undeliverable Shipments
A refused shipment will be treated as a return and any return costs will be deducted from the refund.
If a shipment is returned to us as undeliverable due to an error on your part (such as incorrect address or not home), we will contact you to reship the package; any return and reshipping costs are due before the package is reshipped.
Restocking Fees
We typically do not assess restocking fees but reserve the right to do so in some situations:
- Returned shipment contains missing, damaged, or opened items
- The return was received after the 30 day return window
Our Customer Service team will contact you with any general concerns prior to issuing a refund.