Shipping & Returns

Return Policy

Not all purchases are going to be perfect. As hard as we try, things may not always arrive as expected; with that in mind we offer a 30 day return policy.

Unopened Items

Unopened and unused items can be returned within 30 days unless specifically stated on the product details page. The packaging must be in the same condition as when initially received.

Opened Items

Opened items are not eligible for returns, this includes:

  • Items that have been opened or removed from the packaging
  • Items that have visible indications that the packaged has been opened

Damaged and Defective Items

Any defective item or item damaged in transit can be exchanged for a replacement of the same item (or a replacement part depending on the issue), if you send us the request within 7 days of receiving your order. If the item is no longer available, we will be happy to issue a refund.

We may request that you e-mail a picture of your broken or defective item to help us determine what exactly is wrong and if a replacement part would be helpful.

The following issues do not qualify as a defective product:

  • Minor cosmetic paint issues
  • Package condition, unless damaged in transit

How to return an Item

Please contact Customer Service to receive authorization for your return

Any returns without authorization will be delayed and possibly not be eligible for a refund.

Customer service may be reached at:

  • Email: sales@collectorscrate.com

Return Shipping - Domestic Customers

If the return is due to our error or a damaged or defective product, we will cover any return shipping.

If the return is for any other reason, we will not pay for the return shipping fees and you will be responsible for all shipping costs without reimbursement. We are not responsible for any lost or damaged packages returned to us.

How to Prepare Your Item for Return Shipping

Please pack the item in an appropriate-sized shipping box and use bubble wrap or other fill to adequately protect the item. If the item is damaged in transit or received in less-than-original condition due to poor packaging your refund will be subject to a restocking fee.

Refunds

Refunds on returns are issued after the product has been received, inspected and processed. Refunds are in the original form of payment. In cases where this is not possible, store credit will be issued.

Once we issue your refund there may be a delay for these funds to show in your account:

  • Credit Cards: Typically 3-5 business days
  • PayPal: Depends on your PayPal original source of payment. PayPal states up to 30 days.
  • Store credit: Available immediately

Refused and Undeliverable Shipments

A refused shipment will be treated as a return and any return costs will be deducted from the refund.

If a shipment is returned to us as undeliverable due to an error on your part (such as incorrect address or not home), we will contact you to reship the package; any return and reshipping costs are due before the package is reshipped.

Restocking Fees

We typically do not assess restocking fees but reserve the right to do so in some situations:

  • Returned shipment contains missing, damaged, or opened items
  • The return was received after the 30 day return window

Our Customer Service team will contact you with any general concerns prior to issuing a refund.Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.